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With the CFPB's release of debt collection complaints from older consumers, it appears likely that it will use that data in support of its anticipated debt collection rulemaking. But as the agency has itself indicated on several occasions, it makes no effort to verify the accuracy of the complaints it receives. Hence, it is likely to base its rulemaking on unwarranted conclusions. [11/7/14]
Complaints: Why you shouldn’t shun them, but invite them! In this era of exploding complaint volume, this certificated webinar (see instructions in video for how to get your free certificate of completion) takes a look at the risks, evolution, and need for a management strategy to effectively deal with complaints. Before that, we cover what’s hot in compliance, as seen by the editors of Risk InboX. This week’s hot items: 1) HUD cancels Obama era Fair Housing rule; 2) “HMDA” for boards and management; and 3) CFPB has added a new dimension to its complaint database. Click here to watch now.
What makes the patented AffirmX Risk Intel Platform different than anything else out there? Take the next 3 minutes to see what this revolutionary tool can do for your financial institution. Watch Video