Survey: Internet Banking Down, Branches and ATMs Up Among Customers
Are data breaches taking their toll on consumer confidence in online banking? ABA survey finds that while internet banking is still the most popular way to manage bank accounts, with 31% of surveyed customers naming it the method they use most often to manage their accounts, that number is down from 39% a year ago. Banking at branches at 21% and ATMs at 14% are both up from last year (18% and 11% respectively). [8/21/14]