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Summary article on testimony held before the Committee of Commerce, Science and Transportation and the use of robocalls, which are used heavily within certain collections and other banking activities and are covered by the Telephone Consumer Protection Act. [4/19/18]
Losses to senior citizens from financial abuse are estimated to be $3 billion last year alone. Banks and credit unions are on the front lines when it comes to detecting and reporting suspected instances of abuse. At the same time, they have an obligation to protect the privacy of their customers and respect their wishes to conduct lawful transactions. Amy Wargo of CU Solutions Group presents how financial institutions can navigate this delicate balance through effective employee training. Click here to watch now.
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