
Risk Watch 120: Consumer Complaints (Part II)
Last episode we looked at some key issues highlighted by the kinds of complaints and the types of businesses represented in the CFPB’s consumer complaint database. But now the question is what type of complaints should receive the most attention? Ken Agle of AdvisX shows you how to determine which complaints carry the greatest weight, and how you can use that information to identify areas of your institution that need attention. [2/24/17]


