Mortgage Broker Offers Clinic In How NOT to Respond to Negative Reviews
In response to negative Yelp reviews by consumers, this mortgage broker decided to pour fuel onto the fire by posting such responses as "your credit report shows 4 late payments from the Capital One account, 1 late from Comenity Bank which is Pier 1, another late from Credit First Bank, 3 late payments from an account named SanMateo. Not to mention the mortgage lates. All of these late payments are having an enormous negative impact on your credit score.” FTC is following up with some impact of its own in the form of a $120,000 fine for Fair Credit Reporting Act violations. [1/8/20]
