Limited English Proficiency Conundrum Gets Some Much-Needed Attention
The CFPB has been seeking to encourage financial institutions to do a better job of serving consumers with limited English proficiency. But financial institutions have worried about being perceived as committing UDAAP violations by advertising products in another language without fully servicing products in that language. The CFPB's recent Supervisory Highlights address such issues that appears to make the path forward a little clearer. [11/9/16]
