How Will Wells Fargo Handle Employee Pay Post-Scandal? (It’s Complicated)
Wall Street Journal reports on the unenviable challenges facing the new head of retail banking at Wells Fargo. She plans to remove incentives that lead to bad behavior for starters. After that, the plan gets murky, involving metrics around customer service, growth and risk management based on combinations of product lines, including loans, deposits and investments and how they are aligned with customer growth. Details to be hammered out during a 20 cities "listening tour." [10/20/16]


