April 6 2026

Group Wants CFPB to Go Further to Help Those with Limited English Proficiency

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CFPB is working to improve the mortgage marketplace for those with limited English proficiency (LEP). But those efforts don't go far enough, according to Americans for Financial Reform, which is urging regulators to press lenders to provide free, contemporaneous oral interpretation services and make communications available in at least eight languages other than English. The group also wants the CFPB to provide its complaint services in at least seven languages in addition to English. [6/2/16]

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Complaints: Why you shouldn’t shun them, but invite them! In this era of exploding complaint volume, this certificated webinar (see instructions in video for how to get your free certificate of completion) takes a look at the risks, evolution, and need for a management strategy to effectively deal with complaints. Before that, we cover what’s hot in compliance, as seen by the editors of Risk InboX. This week’s hot items: 1) HUD cancels Obama era Fair Housing rule; 2) “HMDA” for boards and management; and 3) CFPB has added a new dimension to its complaint database. Click here to watch now.

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