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Risk Watch Plus Webinar 8: Complaint Management
Complaints: Why you shouldn’t shun them, but invite them! In this era of exploding complaint volume, this certificated webinar (see instructions in video for how to get your free certificate of completion) takes a look at the risks, evolution, and need for a management strategy to effectively deal with complaints. Before that, we cover what’s hot in compliance, as seen by the editors of Risk InboX. This week’s hot items: 1) HUD cancels Obama era Fair Housing rule; 2) “HMDA” for boards and management; and 3) CFPB has added a new dimension to its complaint database. Click here to watch now.
What is the AffirmX Platform?
What makes the patented AffirmX Risk Intel Platform different than anything else out there? Take the next 3 minutes to see what this revolutionary tool can do for your financial institution. Watch Video
CRA Proposal with HMDA Impact out for Comment
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The FRB, OCC and FDIC have issued proposals aimed at making definitions under CRA correlate to those under HMDA rulemaking. This focuses largely on the unsecured home improvement loans, which now fall outside of HMDA reporting, but may fall under CRA reporting, at the option of the organzation. Other changes noted including Public File disclosures on HMDA disclosures noting access via the CFPB portal. [9/22/17]