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The CFPB is going to try to make it more clear to consumers that the consumer complaint database is not a statistical sample of all consumers in the marketplace (just the complainers), make them aware of the resources that are readily available to answer common financial questions they may have, and making consumers aware that they can go directly to the company with their questions before escalating it to the CFPB complaint database. [9/20/19]
Complaints: Why you shouldn’t shun them, but invite them! In this era of exploding complaint volume, this certificated webinar (see instructions in video for how to get your free certificate of completion) takes a look at the risks, evolution, and need for a management strategy to effectively deal with complaints. Before that, we cover what’s hot in compliance, as seen by the editors of Risk InboX. This week’s hot items: 1) HUD cancels Obama era Fair Housing rule; 2) “HMDA” for boards and management; and 3) CFPB has added a new dimension to its complaint database. Click here to watch now.
What makes the patented AffirmX Risk Intel Platform different than anything else out there? Take the next 3 minutes to see what this revolutionary tool can do for your financial institution. Watch Video