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When it comes to complaints categories, visitors to the CFPB's complaint portal can pick such loan types of "mortgage," "payday loan" and "other consumer loan." The CFPB has become especially interested in a relatively new type of "other consumer loan," namely marketplace loans , where lenders use an online interface to connect consumers or businesses seeking to borrower money with investors willing to lend. [3/8/16]
Complaints: Why you shouldn’t shun them, but invite them! In this era of exploding complaint volume, this certificated webinar (see instructions in video for how to get your free certificate of completion) takes a look at the risks, evolution, and need for a management strategy to effectively deal with complaints. Before that, we cover what’s hot in compliance, as seen by the editors of Risk InboX. This week’s hot items: 1) HUD cancels Obama era Fair Housing rule; 2) “HMDA” for boards and management; and 3) CFPB has added a new dimension to its complaint database. Click here to watch now.
What makes the patented AffirmX Risk Intel Platform different than anything else out there? Take the next 3 minutes to see what this revolutionary tool can do for your financial institution. Watch Video