Banks Give One Star to CFPB’s Complaint Handling Ranking System
The CFPB's plan to allow consumers to rank how banks handled their complaints using a one- to five-star ranking system is getting the thumbs down from the banking industry. [1/17/17]
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Risk Watch Plus Webinar 8: Complaint Management
Complaints: Why you shouldn’t shun them, but invite them! In this era of exploding complaint volume, this certificated webinar (see instructions in video for how to get your free certificate of completion) takes a look at the risks, evolution, and need for a management strategy to effectively deal with complaints. Before that, we cover what’s hot in compliance, as seen by the editors of Risk InboX. This week’s hot items: 1) HUD cancels Obama era Fair Housing rule; 2) “HMDA” for boards and management; and 3) CFPB has added a new dimension to its complaint database. Click here to watch now.
What is the AffirmX Platform?
What makes the patented AffirmX Risk Intel Platform different than anything else out there? Take the next 3 minutes to see what this revolutionary tool can do for your financial institution. Watch Video