Stop by Daily for What's Hot Right Now in Compliance & Risk for Credit Unions & Banks
A former attorney for the CFPB provides a glimpse of how the bureau thinks. Whereas other agencies may look for a pattern or a practice before taking action against a lender, the CFPB may give a single consumer complaint the weight of 10,000. "If you point out to them that you have 3 million consumer contacts and 100 consumer complaints are statistically irrelevant they don’t care. In the CFPB's mind, every single consumer matters." [8/13/15]
Complaints: Why you shouldn’t shun them, but invite them! In this era of exploding complaint volume, this certificated webinar (see instructions in video for how to get your free certificate of completion) takes a look at the risks, evolution, and need for a management strategy to effectively deal with complaints. Before that, we cover what’s hot in compliance, as seen by the editors of Risk InboX. This week’s hot items: 1) HUD cancels Obama era Fair Housing rule; 2) “HMDA” for boards and management; and 3) CFPB has added a new dimension to its complaint database. Click here to watch now.
What makes the patented AffirmX Risk Intel Platform different than anything else out there? Take the next 3 minutes to see what this revolutionary tool can do for your financial institution. Watch Video