February 26 2017

Risk Watch 120: Consumer Complaints (Part II)


RW120

Last episode we looked at some key issues highlighted by the kinds of complaints and the types of businesses represented in the CFPB’s consumer complaint database. But now the question is what type of complaints should receive the most attention? Ken Agle of AdvisX shows you how to determine which complaints carry the greatest weight, and how you can use that information to identify areas of your institution that need attention.

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Each day, teams of subject matter experts and analysts at AffirmX and AdvisX comb through dozens of resources to keep tabs on the latest developments in areas of risk. We share our findings here, along with a brief note about why each item matters.

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